Our services can be used individually, or in combination. We shape each client engagement for relevance now—and into the future.
Planning
Goals can’t become actions without a solid plan. We help government agencies, municipalities, non-profits, schools, transit systems and tribes chart their future. Our Planning division helps clients develop their vision, mission, values, and strategic objectives. Once the plan is in place, the organization can move on to implementation, evaluation, and communication—either with or without our involvement.
We help organizations
-
define and clarify goals
-
align strategic objectives
-
clarify roles and responsibilities
-
quantify scope, resources, and schedule
-
identify and include stakeholders at the right times
-
shape key messages and communication vehicles
-
design performance measures for tracking outcomes
Project Management
This is the art and science of ensuring a project successfully meets its objectives. We bring the human and technical knowledge necessary to keep projects on track, on time, and within budget. A good project manager will start you off on the right foot, proactively addressing scope, timelines, costs, risk, communications, integration, quality, and human resources.
Managing stakeholders is a key aspect of any successful project, but is often overlooked. Our clients tell us that our ability to diplomatically move work forward, involving the right people at the right stages, makes all the difference.
Policy Research
We use statistically valid research to get the right information, at the right time, from the right people, in the right way. Raw data is transformed into engaging, accessible formats that every decision-maker—from budget analysts to executives to legislators—can use.
We conduct needs assessments, cost/benefit analyses, impact analyses, policy and fiscal analyses, case studies, feasibility studies, usability studies and legislative studies.
Public Participation
We are passionate about helping citizens connect with their government, and helping government perform at its best. If public hearings are not providing productive feedback, talk to us about developing an ongoing relationship with your citizens.
Our approach is
-
Systematic - methods are rigorous and disciplined
-
Integrated - each method works together
-
Transparent - we share what we learn
-
Iterative- the cycle continues to evolve and improve.
We’ll help you get actionable information using proven tools like surveys and focus groups. FLT Consulting also uses interactive media, including teleforums and online town hall meetings. New technologies attract new voices to engage with elected officials and policy-makers. We have found these new methods are particularly effective for citizen input on government performance, public policy, and effective use of tax dollars.
Performance Measurement and Program Evaluation
Knowing if programs are achieving their intended results is crucial for their success. This is especially true for organizations where funds are limited and accountability is paramount.
We help clients in the public sector, social services and non-profit arenas to
-
determine the right systems and tools to measure program outcomes
-
align program activities and measures of success with program goals
-
evaluate performance against industry best practices or strategic goals
-
review existing measures and develop new success indicators if warranted
-
measure and document the kinds of outcomes that are most important to stakeholders and constituents